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NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q219-Q224):

NEW QUESTION # 219
A chart used to display the expected range of variation in a stable process is called a

A. Run chart
B. Scattergram
C. Control chart
D. Histogram

Answer: C

Explanation:
Monitoring process stability in quality improvement requires a tool that shows variation within acceptable limits over time.
Option A (Scattergram): Scattergrams show relationships between variables, not process variation.
Option B (Histogram): Histograms display data distribution, not variation over time.
Option C (Run chart): Run charts show trends but do not define expected variation ranges.
Option D (Control chart): This is the correct answer. The NAHQ CPHQ study guide states, "Control charts display process data over time with upper and lower control limits, indicating the expected range of variation in a stable process" (Domain 2).
CPHQ Objective Reference: Domain 2: Health Data Analytics, Objective 2.3, "Use data display tools," emphasizes control charts for process stability. The NAHQ study guide notes, "Control charts monitor variation within defined limits" (Domain 2).
Rationale: Control charts assess process stability, aligning with CPHQ's data analytics principles.
Reference: NAHQ CPHQ Study Guide, Domain 2: Health Data Analytics, Objective 2.3.

NEW QUESTION # 220
A multidisciplinary team has been convened to review delays in laboratory turnaround time between the medicine clinic and the laboratory. The team's first step in evaluating the issue is to

A. create a flow chart to study the process.
B. conduct a failure mode and effects analysis.
C. see If the surgery clinic Is also experiencing delays.
D. observe how the medical assistants prepare the specimens.

Answer: A

NEW QUESTION # 221
When developing objectives for an educational program, the quality professional should recommend

A. stating the end result or desired outcome.
B. tying the objectives to the organization's financial performance.
C. using thePlan-Do-Study-Act cycle of continuous improvement.
D. keeping the objectives specific to the short term.

Answer: A

Explanation:
According to NAHQ, one of the core competencies for healthcare quality professionals is education and training1, which involves designing, developing, delivering, and evaluating educational programs that support quality improvement and patient safety2.
When developing objectives for an educational program, the quality professional should follow the SMART criteria, which stands for specific, measurable, achievable, relevant, and time-bound3. These criteria help to ensure that the objectives are clear, realistic, and aligned with the desired outcomes of the program4.
Therefore, the quality professional should recommend stating the end result or desired outcome of the program, as this will help to define the purpose, scope, and direction of the program, as well as the criteria for measuring its success. For example, an objective for an educationalprogram on infection prevention and control could be: "By the end of this program, participants will be able to identify and apply the best practices for preventing and managing healthcare-associated infections in their settings." The other options are not the best recommendations for developing objectives for an educational program, because:
A: using the Plan-Do-Study-Act cycle of continuous improvement is a method for implementing and evaluating quality improvement projects, not for developing objectives for an educational program.
C: keeping the objectives specific to the short term may limit the scope and impact of the program, as well as the opportunities for learning and improvement.
D: tying the objectives to the organization's financial performance may not reflect the true value and outcomes of the program, as quality improvement and patient safety may have other benefits that are not easily quantified in monetary terms. References: 1: Competency Framework | NAHQ 2: NAHQ Healthcare Quality Competency Framework 3: [HQ Principles | NAHQ] 4: How to Write SMART Learning Objectives - Convergence Training : Writing Measurable Learning Outcomes - Gavilan College : Infection Prevention and Control Education & Resources - APIC : Plan-Do-Study-Act (PDSA) Worksheet | IHI - Institute for Healthcare Improvement : Setting Goals and Objectives for Projects | Smartsheet : [The Financial Case for Quality as a Business Strategy | NAHQ]

NEW QUESTION # 222
An organization's culture is best assessed by examining the

A. collaboration of medical staff and administration.
B. number of performance improvement activities.
C. involvement of each patient care department in strategic planning.
D. behavioral alignment with the core values.

Answer: D

Explanation:
An organization's culture is best assessed by examining the behavioral alignment with its core values.
Culture is reflected in how closely the actions, decisions, and behaviors of employees at all levels align with the organization's stated values. When there is strong alignment, it indicates a cohesive culture that reinforces the organization's mission and vision. Conversely, a disconnect between behaviors and core values can signal cultural issues that need to be addressed.
Collaboration of medical staff and administration (B): Collaboration is important but is just one aspect of culture.
Number of performance improvement activities (C): The quantity of activities doesn't necessarily reflect cultural values or behaviors.
Involvement of each patient care department in strategic planning (D): While important, involvement in planning is more related to governance and strategy than to overall culture.
Reference
NAHQ Body of Knowledge: Organizational Culture and Core Values
NAHQ CPHQ Exam Preparation Materials: Assessing and Aligning Organizational Culture

NEW QUESTION # 223
The data collection phase of the journey consists of two parts: (1) Planning for data collection and (2) The actual data gathering. A well designed data collection strategy should address different analytical questions.
Which of the following is/are the part of planning section for data collection?

A. Do you have target and goals for the measures?
B. How often and for how long will you collect the data?
C. Will the data add value to your quality improvement efforts?
D. Will collecting these data have negative effects on patients or employees?

Answer: B,C,D

NEW QUESTION # 224
......

If you're looking to advance your career, passing the NAHQ CPHQ Certification Exam is crucial. As with any certification exam, success requires time and effort. While there are many online study materials available, not all of them are accurate or reliable. Many professionals struggle with managing their time and studying effectively, making it difficult to pass the Certified Professional in Healthcare Quality Examination (CPHQ) Exam.

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